The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years. If you have already upgraded to Mavericks and are experiencing difficulty in accessing your external hard drive, please do not save anything to the drive, disconnect the drive from your computer, and contact Western Digital Customer Service at for further assistance. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. WD and their lack of support for Mavericks:Īs a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9).
You should reformat it anyway, and do NOT install any software from WD:
